⚠️ IMPORTANT NOTICE
Parcel opening video is mandatory for any exchange request.
Please enter the correct address and WhatsApp number. ₹70 extra will be charged if the parcel is returned due to incorrect details.
Please check the Size Chart carefully before ordering.
Please read our Return & Exchange Policy before placing your order.
⚠️ महत्त्वाची सूचना
रिटर्न / एक्सचेंजसाठी पार्सल उघडतानाचा व्हिडिओ आवश्यक आहे.
कृपया योग्य पत्ता व WhatsApp नंबर भरा. चुकीच्या माहितीमुळे पार्सल परत आल्यास ₹70 अतिरिक्त शुल्क आकारले जाईल.
ऑर्डर करण्यापूर्वी Size Chart काळजीपूर्वक तपासा.
ऑर्डर देण्यापूर्वी Return & Exchange Policy वाचा.
Return & Exchange Policy | Mahalakshmi Collection
Customer Care

Return & Exchange Policy

Your satisfaction matters to us. Please review our exchange policy carefully before placing your order to ensure a seamless experience.

Policy

No Returns

We do not offer cash refunds under any circumstances.

Available

Exchange Only

Available exclusively for eligible product issues.

Important

24-Hour Window

Issues must be reported within 24 hours of delivery.

Eligibility

Conditions for Exchange

Exchanges are applicable only under the following strictly verified circumstances:

Defective Product

Product received with a visible manufacturing defect or transit damage.

Wrong Size

A completely different size than the one originally ordered was delivered.

Wrong Colour

The color received does not match the specifications of the ordered product.

Incorrect Item

A completely different product than the one ordered was delivered to you.

Mandatory Requirement

Unboxing Video Needed

To process any exchange request smoothly, a complete unboxing video is mandatory. Please ensure your video meets these exact criteria.

01

Start Before Opening

Begin recording before opening the outer parcel or removing the seal.

02

Show the Package

Clearly show the intact, sealed package and the printed shipping label.

03

No Cuts or Edits

Capture the entire opening process continuously without any cuts or pauses.

04

Highlight the Issue

Clearly focus on and display the exact defect or issue with the product.

Important Notice Exchange requests submitted without a valid, unedited unboxing video will be automatically rejected.
Simple Process

Step-by-Step Exchange

1. Record Video

Record a complete, unedited unboxing video clearly highlighting the issue.

2. Contact Us

Reach out to our support team within 24 hours of your delivery time.

3. Verification

Share your Order ID and unboxing video for our team to review.

4. Dispatch

Once approved, return the unused product with all original tags intact.

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About Us

Discover timeless women’s fashion crafted for elegance, comfort, and everyday style. From graceful classics to modern trends, find a look that feels uniquely yours.

Contact

mahalaxmicollection1983@gmail.com

Balaji nagar, near Pawar hospital, opp Axis Bank ATM 🏧, pune 411043

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